121 was set up in 2005 to develop specialised data driven call centre applications – intensively managed, customer centric and results based.

We know that some companies find blue-sky initiatives hard to deliver within the constraints of their existing structures.

Clear objectives, senior level buy-in, a sensible budget, a realistic timeframe and a high energy process are all essential ingredients

Then the magic starts: monitor intensely, drive what works, cull what doesn't, deliver great results - its inspired insight!

Delivering a high rate of return on your investment
Putting the skills we learn back into your business
Motivated and productive staff
A fresh new approach to problem solving
Flexible systems that deliver consistent results