Understanding the need to do things differently, to try again for a better result and achieve the best possible outcome. It all needs smart thinking, new ideas and determination...it's what we do every day and it's what we do best. It's facing the challenge of change!

If that sound like your kind of space, read on. We're always on the lookout for talented people who blend ability with big ideas and really believe they can make a difference.
We think 121 offers a different way of thinking and a better way to work in a team culture that is fun. Taking responsibility is the magic ingredient we look for in every team member. If you rise to the challenge in a project, the targets, the team, the client's expectations, then you're our kind of person. Our people have the opportunity to take on responsibility in a winning team environment, to be recognized and well rewarded.
We intend 121 to be seen as being at the top of its game, for being elite in what we do and a first choice for both clients and careers.

Still interested in us? OK, we want to hear from you

We want you to enjoy a successful career with us and to grow as quickly as us. So our benefits package is generous. You'll start with a competitive base salary and a results based bonus scheme…and you'll have free on-site parking!

After six months when we're both sure of our future together you'll be rewarded with more responsibility, more opportunity and a generous package of company benefits which include extra days holiday, help with the costs of travel to work, an active social program, subsidized membership of our local health club and a yearly 'treat yourself' allowance!

Overview
We are looking for confident and experienced professionals, with a great telephone personality, to join our financial services team. You will be talking to senior business executives about specific and identified financial requirements. You will confirm the requirement, gather additional information and make an appointment for a finance specialist to talk to them at another time.

Main Job Tasks and Responsibilities

- following mailings of marketing materials you will call businesses to confirm the financial information we hold is correct and gather additional insight into their current position
- using a scripted guideline but also your own initiative and conversational confidence you will gain the trust of the customer
- describe the products and services we are offering
- confirm appointment for a call from our specialist finance teams
- ensure that all relevant information you capture is entered onto our customer database
- follow up on initial contacts

Experience

- Business to Business in a sales or service environment is essential
- Some financial services experience (invoice finance in particular) is preferred
- knowledge of sales principles and methods
- knowledge of customer service principles and practices
- telemarketing experience not essential but preferred

Key Competencies
- communication skills - written and verbal
- persuasiveness
- negotiation skills
- resilient - work under pressure
- results oriented

Benefits

We are a fresh and exciting company that offers a range of exciting benefits and opportunities. We work in small professional teams in a unique environment on the Salford Quays with great public transport links (the tram is about 400 yds away).
We offer an extremely competitive salary and up to 37 days holiday per year (FTE equivalent).
We are offering both part time and full time roles that would suit experienced financial professionals seeking a second career or fitting in with other lifestyle requirements.

Apply in writing with a current CV to Tim Martin (timm @ 121customerinsight.co.uk)

A position with 121 Customer Insight represents a great opportunity to join a fast moving company during a period of growth.

The ideal candidate must have PHP and MySQL skills and preferably have previous commercial experience.

Skills
> Knowledge of SQL and database querying
> Web development and styling - HTML/CSS
> Ability to write web-based reports - PHP/MySQL
> Experience of database administration including design and maintenance
> Competence within Windows networking environment

Responsibilities
> Develop websites and applications within a team
> Maintenance of databases in both local and Internet environments
> Support operational and client services requests
> Support IT function within a call centre environment including networking, Windows server, phone server, in-house software (training provided)

Traits/Characteristics
> Adaptability to changes within an evolving company
> Able to prioritise work-load and be self motivated with a hands-on approach
> A team player who can both support and innovate change
> Desire and ability to learn.
> Good communication skills - keep team members informed regularly and concisely
> Conscientious, well-organised, affable


We are looking for an enthusiast with good all-round IT experience. Someone who has a "can do" attitude with positive career goals. Equally someone who enjoys working in a group as well as able to work independently without continuous supervision.

Apply in writing with a current CV to Rob Wilkinson (robw at 121customerinsight.co.uk)

General Purpose
Contact potential business or individual customers by phone to generate leads for our clients in the insurance industries.

Main Job Tasks and Responsibilities

-contact businesses or private individuals by phone
-deliver prepared sales scripts to persuade potential customers to agree to a quotation for insurance
-describe products and services
-respond to questions
-obtain customer information
-obtain possible customer leads
-data entry and maintenance of customer/potential customer data bases
-follow up on initial contacts
-maintain records of telephonic interactions, orders and accounts

Experience

-proficient in relevant computer applications
-good keyboard skills
-knowledge of sales principles and methods
-knowledge of customer service principles and practices
-telesales experience
-three months or more experience in a call centre environment

Key Competencies
-communication skills - written and verbal
-persuasiveness
-problem solving
-adaptability
-judgment
-resilient
-negotiation skills
-work under pressure
-high energy level

Apply in writing with a current CV to Tim Martin (timm at 121customerinsight.co.uk)