Sometimes you have to change the rules to win the game. Finding a smarter solution to a difficult problem is our stock in trade.
Call centres are important engines for modern business and the best of them manage process and customer experience well. What they are not are laboratories for change.

121 exists to pioneer new ways of working smarter with call centres - working with professional clients to provide a professional service - against a backdrop of the lowest commercial and financial risk.

Our five specialist call centres, based in a campus of three modern buildings, can be found in Manchester's Salford Quays. Designed to be small, flexible and focused, our skilled teams of elite agents are highly motivated and intensely managed.

However, when required we can quickly and easily scale applications through proven relationships with trusted and high quality telemarketing partners.